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var(--line);background:#fff;border-radius:14px;flex-direction:column;flex:1;gap:12px;min-height:0;padding:14px;display:flex;overflow:auto}.dashboard-toolbar{flex-wrap:wrap;justify-content:space-between;align-items:flex-end;gap:12px;display:flex}.dashboard-title{margin:0;font-size:20px}.dashboard-subtitle{color:var(--text-soft);margin:4px 0 0;font-size:12px}.dashboard-filter-group{flex-wrap:wrap;gap:8px;display:flex}.metrics-cards{grid-template-columns:repeat(3,minmax(0,1fr));gap:10px;display:grid}.metrics-cards-4{grid-template-columns:repeat(4,minmax(0,1fr))}.metric-card{background:#f8fcfd;border:1px solid #d9e9ee;border-radius:12px;flex-direction:column;gap:6px;padding:12px;display:flex}.metric-card span{color:var(--text-soft);font-size:12px;font-weight:700}.metric-card strong{color:var(--text-main);font-size:24px}.dashboard-skeleton-value{background:linear-gradient(90deg,#e8f1f4,#f5f9fb,#e8f1f4) 0 0/220% 100%;border-radius:8px;width:78px;height:28px;animation:1.2s ease-in-out infinite dashboardSkeleton}.dashboard-chart-wrap{width:100%;min-height:280px}.dashboard-skeleton-chart,.dashboard-skeleton-table{background:linear-gradient(90deg,#e8f1f4,#f5f9fb,#e8f1f4) 0 0/220% 100%;border-radius:10px;width:100%;animation:1.2s ease-in-out infinite dashboardSkeleton}.dashboard-skeleton-chart{min-height:280px}.dashboard-skeleton-table{min-height:220px}.dashboard-table-wrap{overflow-x:auto}.dashboard-pagination{color:#315864;justify-content:flex-end;align-items:center;gap:10px;margin-top:10px;font-size:13px;display:flex}.dashboard-table{border-collapse:collapse;width:100%;font-size:13px}.dashboard-table th,.dashboard-table td{text-align:left;border-bottom:1px solid #e4edf1;padding:10px 8px}.dashboard-table th{color:var(--text-soft);font-size:12px;font-weight:700}.dashboard-row-clickable{cursor:pointer}.dashboard-row-clickable:hover{background:#f3fbfe}.dashboard-empty-row{color:var(--text-soft);font-style:italic}@keyframes dashboardSkeleton{0%{background-position:200% 0}to{background-position:-200% 0}}.app-layout{border:1px solid var(--line);background:var(--bg-card);border-radius:14px;flex:1;grid-template-columns:340px 1fr;min-height:0;display:grid;overflow:hidden;box-shadow:0 10px 30px #0f3b461a}.app-layout>*{min-height:0}.conversations-panel{background:var(--bg-sidebar);border-right:1px solid var(--line);flex-direction:column;min-width:0;min-height:0;display:flex}.panel-header{border-bottom:1px solid var(--line);background:#fff;justify-content:flex-start;align-items:center;gap:10px;padding:8px 12px;font-size:18px;font-weight:700;display:flex}.brand-wrap{width:100%;min-width:0;color:var(--brand-strong);justify-content:flex-start;align-items:center;gap:8px;display:flex}.brand-logo{object-fit:contain;border-radius:8px;flex-shrink:0;width:42px;height:42px}.brand-text{flex-direction:column;min-width:0;line-height:1.1;display:flex}.brand-title{letter-spacing:.3px;color:var(--brand-strong);font-family:Trebuchet MS,Segoe 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strong{color:#166534}.conversation-list-shell{flex-direction:column;flex:1;min-height:0;display:flex;position:relative}.conversation-list{flex:1;min-height:0;padding-bottom:8px;overflow-y:auto}.conversation-loading-more,.conversation-queue-partial-error{border-top:1px solid var(--line);color:var(--text-soft);background:#fff;flex:none;padding:8px 12px;font-size:12px}.conversation-queue-partial-error{color:#8a1f1f;justify-content:space-between;align-items:center;gap:8px;display:flex}.conversation-queue-partial-error button{color:#7c2d2d;cursor:pointer;background:#fff;border:1px solid #e7b5b5;border-radius:6px;padding:5px 8px}.conversation-error-box{background:#fff8f8;border:1px solid #f2c9c9;border-radius:10px;margin:12px;padding:12px}.conversation-error-title{color:#8a1f1f;margin:0 0 6px;font-size:13px;font-weight:700}.conversation-error-text{color:#8f4a4a;margin:0 0 10px;font-size:12px}.conversation-error-button{color:#7c2d2d;cursor:pointer;background:#fff;border:1px solid #e7b5b5;border-radius:8px;padding:6px 10px;font-size:12px;font-weight:700}.conversation-item{text-align:left;cursor:pointer;background:0 0;border:0;border-bottom:1px solid #e6f0f3;width:100%;padding:7px 10px 7px 12px;transition:background .18s,border-left-color .18s,box-shadow .18s,transform .12s}.conversation-item:hover{background:#edf8fb;transform:translateY(-1px)}.conversation-item.selected{background:var(--brand-soft);border-left:4px solid var(--brand-strong)}.conversation-item.sla-late{border-left:4px solid #ef4444}.conversation-item.sla-expired{background:#fff1f2;border-left:4px solid #dc2626}.conversation-item.sla-warning{border-left:4px solid 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#0f172a38}.conversation-hover-tooltip-title{margin-bottom:2px;font-weight:800}.conversation-time{color:var(--text-soft);font-size:11px}.conversation-time.compact{color:#6b8790;flex-shrink:0;margin-left:auto;font-size:10px;font-weight:700}.conversation-skeleton-list{flex-direction:column;gap:8px;padding:8px 10px;display:flex}.conversation-skeleton-item{background:#f7fbfd;border:1px solid #e3eef2;border-radius:10px;padding:10px;position:relative;overflow:hidden}.conversation-skeleton-item:before{content:"";background:#c9dfe7;width:3px;position:absolute;top:0;bottom:0;left:0}.conversation-skeleton-line{background:linear-gradient(90deg,#e9f1f5 25%,#f4f9fb 50%,#e9f1f5 75%) 0 0/220% 100%;border-radius:8px;animation:1.35s linear infinite shimmer}.conversation-skeleton-title{width:62%;height:14px;margin-bottom:8px}.conversation-skeleton-meta{width:44%;height:10px;margin-bottom:8px}.conversation-skeleton-preview{width:88%;height:11px;margin-bottom:8px}.conversation-skeleton-time{width:35%;height:10px}.sla-indicator{margin-top:3px;font-size:10px;font-weight:700;line-height:1.15}.sla-indicator.sla-late{color:#b91c1c}.sla-indicator.sla-expired{color:#991b1b}.sla-indicator.sla-warning{color:#a16207}.sla-indicator.sla-ok{color:#4b7680}.mine-label{color:#0d4f5f;background:#dff3f9;border:1px solid #bde4ef;border-radius:999px;align-items:center;padding:2px 6px;font-size:9px;font-weight:700;line-height:1.1;display:inline-flex}.chat-panel{background:var(--bg-chat);min-width:0;min-height:0}.chat-container{flex-direction:column;height:100%;min-height:0;display:flex;position:relative;overflow:hidden}.chat-panel.empty{color:var(--text-soft);background:linear-gradient(#edf6f8 0%,#e9f2f6 100%);justify-content:center;align-items:center;font-weight:600;display:flex}.chat-empty-actions{background:#fff;border:1px solid #d7e8ed;border-radius:12px;flex-direction:column;align-items:center;gap:10px;padding:16px 18px;display:flex;box-shadow:0 8px 20px #0f3b4614}.queue-pick-controls{flex-direction:column;gap:8px;width:min(280px,100%);display:flex}.queue-channel-select{color:#123944;background:#fff;border:1px solid #c7dfe6;border-radius:8px;width:100%;min-height:34px;padding:0 10px;font-size:12px}.queue-channel-select.compact{min-height:30px;font-size:11px}.queue-channel-action{cursor:default;flex-direction:column;gap:6px;display:flex}.queue-channel-action:hover{background:#fdfefe}.chat-header{background:#fff;border-bottom:0;flex-shrink:0;align-items:center;gap:0;min-height:0;padding:8px 16px 6px;display:block}.chat-meta-bar{border-bottom:1px solid var(--line);background:#fff;flex-shrink:0;padding:6px 16px 8px}.chat-header-main{flex-direction:column;justify-content:center;gap:3px;min-width:0;max-width:100%;padding-top:0;display:flex;overflow:visible}.chat-header-top-row{align-items:center;gap:0;min-width:0;display:block}.chat-header-top-row.compact{display:block}.chat-client-block,.chat-client-block.compact{min-width:0}.chat-header-info-block{grid-template-rows:auto auto;align-content:start;align-items:flex-start;row-gap:4px;min-width:0;height:auto;min-height:0;display:grid;overflow:visible}.chat-title{white-space:nowrap;text-overflow:ellipsis;font-size:16px;font-weight:700;line-height:1.2;overflow:hidden}.chat-title-row{align-items:center;gap:10px;min-width:0;display:flex}.chat-subtitle{color:var(--text-soft);white-space:nowrap;text-overflow:ellipsis;margin-top:1px;font-size:9px;overflow:hidden}.chat-channel-row{flex-shrink:0;align-items:center;gap:6px;min-width:0;margin-top:0;display:inline-flex}.chat-channel-label{color:var(--text-soft);font-size:11px;font-weight:700}.chat-assignee{color:#4d6f79;white-space:nowrap;text-overflow:ellipsis;font-size:11px;font-weight:600;overflow:hidden}.chat-assignee-away-warning{color:#8a4a00;white-space:nowrap;background:#fff8e9;border:1px solid #f0dcae;border-radius:999px;align-items:center;padding:2px 7px;font-size:10px;font-weight:800;display:inline-flex}.chat-meta-chip{background:#f6fbfd;border:1px solid #d6e6ec;border-radius:999px;align-items:center;gap:6px;padding:2px 8px;display:inline-flex}.chat-meta-chip-label{color:#6a8790;font-size:10px;font-weight:700}.chat-meta-chip-value{color:#2b5562;font-size:11px;font-weight:700}.chat-meta-chip.status-chip{padding-left:7px;padding-right:9px}.ai-autopilot-title-badge{color:#244f8f;white-space:nowrap;background:#eef4ff;border:1px solid #bdd2f6;border-radius:999px;align-items:center;padding:2px 8px;font-size:11px;font-weight:800;line-height:1;display:inline-flex}.chat-assignee-row{align-items:center;gap:8px;min-width:0;margin-top:2px;display:flex;overflow:hidden}.chat-operational-meta-row{flex-wrap:wrap;align-items:center;gap:3px 6px;width:100%;min-width:0;margin-top:2px;display:flex}.chat-operational-tags-row{flex-wrap:wrap;gap:4px 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